# Customer Management Pricing

All customer portals features included in each tier are listed below. Hover over each line item for more info, or visit the [Customer Management Features page](/content/features/customer-management/index.html). Prices are listed in USD and are for monthly – please ask us for yearly pricing.

## Pricing Tiers

### Essentials
- **Price:** $1000 USD / month
- **Features:**  
  - Case Management  
  - Ticket Deflection  
  - Help Articles & Knowledge Base  
  - Training (LMS) & Playbooks  
  - FAQs & Wikis  
  - File-sharing  
  - Events  
  - Much more

### Advanced
- **Price:** $1200 USD / month  
- **Features:**  
  - Everything in Essentials + more features + nice-to-haves  
  - Gamification & Incentives  
  - Micro Sites  
  - Storefront  
  - Account Hierarchy Organization  
  - Developer Console  
  - E-signature

### Unlimited
- **Price:** Contact Us  
- **Features:**  
  - Everything in the Advanced package + unlimited users + access to all features  
  - Unlimited Storefronts  
  - Developer Sandbox

## Choose a base package
### Package Options
- **Essential**
  - Starts at $1000/mo
  - Essential tools for managing your customers
  
- **Advanced**
  - Starts at $1200/mo
  - Everything in Essentials + more features + nice-to-haves
  
- **Unlimited**
  - Contact Us
  - Everything in the Advanced package + unlimited users + access to all features

## Features and Capabilities
- **Customer Self-Registration**: For easier customer onboarding.
- **Case Management**: Manage support cases, ticket status, email alerts.
- **Ticket Deflection**: Automatically present potential answers to customer concerns.
- **Rewards & Redemption**: Gamification, badges, leaderboards, incentives.
- **Customer Engagement Pages**: Custom CMS-style pages for user-specific journeys.
- **Training (LMS)**: Training, certification, compliance modules.
- **Pop-up Alerts**: Image or video messages to drive engagement.
- **Content Sharing Permissions**: Access control based on user profiles.
- **Role-based Sharing**: Share specific records with defined user sets.
- **Automation**: Automate common tasks like email alerts.
- **Theme Builder**: Quick theme changes for customer portals.
- **Events**: Register customers for webinars and conferences.
- **Document Management**: Store documents with version control.
- **Knowledge Base**: Self-serve repository of information for customers.
- **Analytics**: Dashboards to display analytics and reports.

## FAQs for buyers
1. **Does Magentrix have enterprise-grade security?**
   - Yes. [Check out our security page](/content/security/index.html) for all details.

2. **Do I need a subscription?**
   - Yes. Monthly and annual subscriptions are available.

3. **Are there any setup or onboarding fees?**
   - No, there are no setup or onboarding fees.

4. **Do I have to sign a long-term agreement?**
   - No, you can choose between monthly or annual contracts.

5. **Do you offer discounts for annual payments?**
   - Yes, we offer discounts for annual agreements.

6. **How does Magentrix integrate with CRMs?**
   - Magentrix offers [integrations with Salesforce](/content/integrations/salesforce/index.html), Microsoft Dynamics, and HubSpot.

7. **What kind of support is included in the pricing?**
   - All subscriptions include standard support and training resources. See our [Support page](/content/support/index.html) for more details.