Customer Management Pricing

All customer portals features included in each tier are listed below. Hover over each line item for more info, or visit the Customer Management Features page. Prices are listed in USD and are for monthly – please ask us for yearly pricing.

Pricing Tiers

Essentials

  • Price: $1000 USD / month
  • Features:
    • Case Management
    • Ticket Deflection
    • Help Articles & Knowledge Base
    • Training (LMS) & Playbooks
    • FAQs & Wikis
    • File-sharing
    • Events
    • Much more

Advanced

  • Price: $1200 USD / month
  • Features:
    • Everything in Essentials + more features + nice-to-haves
    • Gamification & Incentives
    • Micro Sites
    • Storefront
    • Account Hierarchy Organization
    • Developer Console
    • E-signature

Unlimited

  • Price: Contact Us
  • Features:
    • Everything in the Advanced package + unlimited users + access to all features
    • Unlimited Storefronts
    • Developer Sandbox

Choose a base package

Package Options

  • Essential

    • Starts at $1000/mo
    • Essential tools for managing your customers

  • Advanced

    • Starts at $1200/mo
    • Everything in Essentials + more features + nice-to-haves

  • Unlimited

    • Contact Us
    • Everything in the Advanced package + unlimited users + access to all features

Features and Capabilities

  • Customer Self-Registration: For easier customer onboarding.
  • Case Management: Manage support cases, ticket status, email alerts.
  • Ticket Deflection: Automatically present potential answers to customer concerns.
  • Rewards & Redemption: Gamification, badges, leaderboards, incentives.
  • Customer Engagement Pages: Custom CMS-style pages for user-specific journeys.
  • Training (LMS): Training, certification, compliance modules.
  • Pop-up Alerts: Image or video messages to drive engagement.
  • Content Sharing Permissions: Access control based on user profiles.
  • Role-based Sharing: Share specific records with defined user sets.
  • Automation: Automate common tasks like email alerts.
  • Theme Builder: Quick theme changes for customer portals.
  • Events: Register customers for webinars and conferences.
  • Document Management: Store documents with version control.
  • Knowledge Base: Self-serve repository of information for customers.
  • Analytics: Dashboards to display analytics and reports.

FAQs for buyers

  1. Does Magentrix have enterprise-grade security?

  2. Do I need a subscription?

    • Yes. Monthly and annual subscriptions are available.

  3. Are there any setup or onboarding fees?

    • No, there are no setup or onboarding fees.

  4. Do I have to sign a long-term agreement?

    • No, you can choose between monthly or annual contracts.

  5. Do you offer discounts for annual payments?

    • Yes, we offer discounts for annual agreements.

  6. How does Magentrix integrate with CRMs?

  7. What kind of support is included in the pricing?

    • All subscriptions include standard support and training resources. See our Support page for more details.